Suggestions
We make every effort to give the best service possible to everyone who attends our practice.
However, we’re aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish to understand the reasons for the concerns and endeavour to resolve the problems as quickly as possible. Simply ask to contact the Practice Manager.
NHS Tayside has a separate complaints and advice team which can be contacted on Freephone: 0800 027 5507 or email complaints.tayside@nhs.net. This team will be able to give impartial advice and support but it must be made clear that NHS Tayside cannot assume responsibility for either the circumstances leading to the complaint or for the resolution of the complaint as this rests solely with the GP practice. Further written information is available on the complaints procedure from reception.
Please feel free to complete the following online suggestion form and click on the "submit" button. An email containing your suggestions will automatically be sent to the practice.