Appointments

PLEASE NOTE THAT DURING THE CURRENT COVID19 PANDEMIC ALL REQUESTS FOR AN APPOINTMENT AT THE PRACTICE MUST BE MADE BY TELEPHONE DO NOT VISIT THE PRACTICE IN PERSON

Opening Hours

Monday

08.00 - 18.00

Tuesday

08.00 - 18.00

Wednesday

08.00 - 18.00

Closed Wednesdays for Staff Training between 12.00 - 13.30

Thursday

08.00 - 18.00

Friday

08.00 - 18.00

PLEASE NOTE THAT DURING THE CURRENT CORONA VIRUS PANDEMIC ALL REQUESTS FOR AN APPOINTMENT AT THE PRACTICE MUST BE MADE BY TELEPHONE PLEASE DO NOT VISIT THE PRACTICE IN PERSON

Appointments with a Doctor

Contact Reception between 8.00am – 6.00pm

We offer evening appointments with the Doctor and Nurse on Thursdays and some Tuesday evenings. We have limited reception cover in the evening therefore the Patient Self-Check-In facility must be utilised.

We aim to see patients on the same day of request but we also offer appointments that can be booked up to 4 weeks in advance. The majority of the GP appointments are bookable on the day and are released at 08:00 each morning.

Please remember to make a separate appointment for each person who needs to be seen. Please inform us if you if you cannot keep an appointment for any reason so that we may give it to someone else.

In an Emergency – Medical emergencies will always be seen the same day with the minimum delay. An emergency appointment may be with a Nurse Practitioner who can prescribe if necessary or a Doctor.

When you request an emergency appointment you will be asked by a member of staff what the nature of the emergency is. This information is required by our Doctors in order to prioritise our response. Please help us to help you by supplying this information. Patients requesting an Emergency Appointment may receive a telephone call from one of our GPs if further clarification of the nature of the emergency is required.

Please note that on the day Emergency Appointments are 'extra appointments' added to the Practice diary to deal with medical emergencies that have arisen on the same day. Emergency appointments are not for routine tasks such as renewal of prescriptions or the extension of sick lines.

 

Translation Service – A free face to face translation service for patients who cannot speak English, is available through the NHS. Please give our reception staff a minimum of 3 days’ notice if you require this service as there may not be a face to face translator available at short notice. If a face to face translator cannot be arranged, we will be able to provide a telephone based translator service on the day.

PLEASE NOTE THAT DURING THE CURRENT CORONA VIRUS PANDEMIC ALL REQUESTS FOR AN APPOINTMENT AT THE PRACTICE MUST BE MADE BY TELEPHONE DO NOT VISIT THE PRACTICE IN PERSON

Appointments with a Nurse

Contact Reception between 8.00am – 6.00pm

Nurse appointments may be booked up to 4 weeks in advance.

Nurse Lillian Stewart is an Advanced Nurse Practitioner and is qualified to issue prescriptions where necessary.

Medical emergencies will always be seen the same day with the minimum delay. An emergency appointment may be with a Nurse Practitioner who can prescribe if necessary or a Doctor.

When you request an emergency appointment you will be asked by a member of staff what the nature of the emergency is. This information is required by our Doctors in order to prioritise our response. Please help us to help you by supplying this information. Patients requesting an Emergency Appointment may receive a telephone call from one of our GPs if further clarification of the nature of the emergency is required.

Please note that on the day Emergency Appointments are 'extra appointments' added to the Practice diary to deal with medical emergencies that have arisen on the same day. Emergency appointments are not for routine tasks such as renewal of prescriptions or the extension of sick lines.

RECORDING PATIENT CONSULTATIONS

 

The Red Practice is a GP Training Practice attached to the NHS Education for Scotland Specialty GP Training Programme. We are keen to support the training of new GPs and also to develop the skills of our existing GPs and other staff. As part of this, clinicians working in this practice might make recordings of their consultations with patients to help them improve their consultation skills as well as their ability to talk to patients.
 
The recording will only be used for teaching and training purposes, usually within the practice building between trainer and trainee, although sometimes teaching sessions may be held outside the practice in a group setting where the recording may be viewed by other trainers and trainees.

Your consent will always be requested by the receptionist before your consultation is recorded. You will need to sign that consent form again afterwards to say that you are still happy. You can also withdraw your consent at any time following this, either verbally or in writing. The recording will focus on the communication between the doctor and patient and will not record examinations where your body clothing needs to be removed.

If you would rather that your consultation is not recorded, please tell the receptionist. This is entirely your choice and will not affect your health care in any way.

Please also refer to our practice privacy notice which tells you how we manage your personal information when you make contact with us or use one of our services.
 
The contact details for the Practice’s data protection officer are:

Neil McFarlane Practice Manager
neil.mcfarlane@nhs.net
Tel 01738 625842

Telephone Advice

Contact Reception between 8:00am and 11.00am any weekday to book a telephone appointment with the doctor or nurse where you feel a face to face appointment is not required.

Our Practice Nurses – will call you back between 12 & 1:00pm

Our Doctors have scheduled telephone times, please request a call-back with the doctor and an appointment will be arranged for a doctor to call you back between 12:00am – 1:00pm, or 2:00pm – 3:00pm

The above times for calls are approximate as there may be occasions where the doctor is called out to an emergency or appointments are running late, but they will telephone you as close to the appointed time possible.

You may request the doctor of your choice and an appointment will be arranged for them to telephone you when they are available.

Home Visits

  • Please try to request home visits before 10.00am, where possible, to enable the duty doctors to plan their rounds and avoid delays.
  • If a patient is medically unfit to attend the surgery the doctor may decide to visit them at home.
  • Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
  • There are also better facilities for examining and treating patients at the Surgery.
  • Home visits in the afternoon are for emergencies.
  • If a home visit is required in the afternoon the Practice nurse will usually telephone in the first instance to triage the visit.
  • Home visits are made by our GP's and our Advanced Nurse Practitioner

Obtaining Results

Please telephone 01738 625842 weekdays between 2.00pm – 6.00pm and select option 2 for test results.

The practice has a strict policy regarding confidentiality and data protection.

We will only release test results to the person to whom they relate unless that person has given prior permission for the release of the results or if they are not capable of understanding the results.

Patient SMS Appointment Reminder Service

The Practice can send you a text to remind you of your appointment.

HOW DOES IT WORK?

Telephone and Video Appointments

Make your appointment at the surgery or  by telephone. After booking an appointment you will receive an automated text message and or email  advising you of your appointment date and time. Should your appointment be a week or more in the future you will receive a reminder one week before your appointment and a further reminder the day before the appointment This message will be sent as a text to the mobile phone number you have given us.If you have made a Video consultation with one ouf our team you will also receive a "link" in your message or email that will allow you to access our Virtual waiting room.

WHAT DO I NEED TO DO?

Provide your up to date mobile number.

Should you not want to receive text messages from us then please inform us and we will record this in your medical record.

* Remember it is your responsibility to inform the practice if you change your mobile number or email address.

FREQUENTLY ASKED QUESTIONS

Q Can I receive text reminders about appointments for children in my family?

A This service is not offered to patients under 16 years of age. Under 16’s who wish to use this service will need to discuss with their doctor and will need their own mobile number.

Q We share a mobile phone—can I receive text reminders for my partner’s appointments?

A Only if both you and your partner have explicitly given us your consent to do so.

Q Can you send reminders to more than one mobile phone?

A We can send the same message to more than one phone, as long as you have given us your consent to do so. However, be careful if you are considering giving us a number for a mobile phone you do not own, e.g. a company mobile. Is the mobile always going to be in your possession? Would you be happy that somebody else, perhaps a co-worker or other family member, could see messages about your appointments?

Q Which appointments will I be reminded about by text?

A Text reminders will be sent for appointments with a GP, practice nurse or for a blood test.

Q What happens if I no longer want to receive text reminders?

A You will need to inform the practice in writing that you no longer wish to receive text messages. We will remove your number from all parts of the SMS text service.

Q What if I change my mobile number?

A Once we know the new number, we can continue the reminder service to your new mobile.

Q Will you send other information to me by text?

A No.

Q How secure is this service?

A The information comes from our computer system at the surgery, which is highly secure. Mobile networks are secure and the mobile companies put very strict controls in place to prevent individuals from misusing network technology. It is extremely unlikely an individual text message would be read, and it would take high level system administrator access to do it. Once the message reaches the mobile phone, it is only as secure as you keep your phone.

Q Who can I ask if I have another question?

A The reception staff are happy to answer any questions you may have about the text.

Out of Hours Service - NHS 24 (Dial 111)

The surgery telephone is unavailable between 6pm and 8am Monday to Friday, and weekends from Fridays 6pm to Mondays 8am

In order to obtain medical advice at these times, please call NHS 24 by dialling 111

A receptionist in the emergency call centre will answer your call.

They will either:

  • Arrange for you to speak to a doctor or nurse
  • Invite you to attend the centre to be seen by the doctor, or
  • Arrange a home visit if you are too ill to visit the centre

Further advice and information can also be obtained from NHS24

Dial 111 or visit NHS 24

If you encounter difficulties in contacting NHS24 dial the operator – 100

IN SERIOUS EMERGENCIES DIAL 999 FOR AN AMBULANCE.

Emergency Services

You should always call 999 if someone is seriously injured or their life is at risk.

Some examples of medical emergencies include:

Chest pain, breathing difficulty, unconsciousness, severe loss of blood, severe burns or scalds, fitting or concussion, drowning, severe allergic reactions, choking, any sudden unexpected symptoms.

EMERGENCY SERVICES INFORMATION

If it is not a life threatening of serious emergency, you should consider other options before dialling 999

These could include:

NHS24 – Dial 111

Your local GP during surgery hours.

 

PLEASE NOTE THAT DURING THE CURRENT COVID19 PANDEMIC ALL REQUESTS FOR AN APPOINTMENT AT THE PRACTICE MUST BE MADE BY TELEPHONE DO NOT VISIT THE PRACTICE IN PERSON

Access to Medical Care

The way we access urgent care has changed. To protect us and the NHS, it’s important you know how to get the right care, in the right place. If the surgery is closed 

Phone NHS 24 on 111 

If you think you need to visit A&E but it's not life threatening, you can phone NHS 24 on 111, day or night.

NHS 24 will help you get the right care in the right place, often closer to home and without the need to go to A&E. This may include a phone or video consultation.

If you have an eye problem please contact your Optician before you contact the Practice.

If you have a dental problem please contact your Dentist before contacting the Practice.

If you have a minor ailment, please contact your Pharmacist before contacting the Practice.

When the Surgery is open In keeping with Government guidelines we offer a service that allows access to a doctor or nurse within 48hrs.

Medical emergencies will always be seen the same day with the minimum delay by a Doctor or the Advanced Nurse Practitioner (ANP). Our ANP has specialist training and is able to prescribe. 

After consultation with our patients we release most of our daily appointments at 8:00am each morning. This system has dramatically reduced the number of appointments which are not attended and therefore wasted each day.

A percentage of GP appointments are available to be booked up to 4 weeks in advance. (Currently 7 days in advance)

A patient who has been off work or college for less than seven days must self-certify.

Consulting Hours for the doctors:

Morning: 8:30am – 12:00 noon

Afternoon: 2:00pm – 5:45pm

Late Evening appointments: Thursdays & alternate Tuesdays 6:00pm – 7:30pm (Currently suspended due to Covid-19)

(There is limited cover at Reception in the evenings and we would be grateful if anyone attending these appointments would use the Patient Self-Check-In facility. These appointments may be subject to change during holidays).

Prescription Ordering 

Our admin team will no longer accept prescription requests by telephone.  It is important that prescriptions are processed correctly and safely, this prevents dangerous errors being made and leaves the telephone lines free for urgent matters.

Please use one of the following 5 options to order your prescription:

*Online via patient-services.co.uk - it is secure, easy and quick to order prescriptions via our online service.  Patient Online Services link  LOGIN Simply login in and select the items you require.  To register for this service Details and forms can be found on our website, alternatively please contact our admin team on 01738 625842 choose option 5.  Please note that the Online Service is not available for patients aged 16 years or under.

*Phone our dedicated prescription ordering line, available 24 hours, and leave a voicemail on 01738 625842 choose option 1.  Please speak slowly and clearly providing the names of all the medications, please spell if unable to pronounce.

*Your Community Parmacy can order on your behalf.  This saves you time and unnecessary visits to the practice.  Please contact a Community Pharmacy of your choice for more information.

*In Person - drop your repeat slip through the practice letterbox or complete a re-order slip at the practice reception. Please clearly mark which Community Pharmacy you would like these to be sent to.

*By Post - you can post your prescription request to the practice.  You must include a stamped addressed envelope for return by post or clearly mark which Community Pharmacy you would like these to be sent to.

Please allow sufficient time when ordering your prescription. We aim to have this ready within three working days.  Please contact your Community Pharmacy to check if it's ready before phoning the practice.

In accordance with our confidentiality policy, please inform reception if you do not want anyone else but yourself to pick up your prescription. 

Please contact the practice if you are unable to follow any of the 5 methods above for ordering your prescription.

Acute Prescriptions 

Acute prescriptions are medication that has been started and will require monitoring by the GP to determine whether or not you need to stay on this long term - this medication will not appear on your prescription re-order form.  Your GP may in due course switch this over to repeat medication if appropriate.  Therefore it may take longer than 5 working days to action your acute medication request - this is because your GP may require more time to review this particular type of prescription.

Opening Hours (Our current hours due to the covid pandemic)

Monday       08.00 - 18.00

Tuesday      08.00 - 18.00

Wednesday 08.00 - 18.00

Please note we are closed on Wednesdays  between 12.00 - 13.30 for staff training

Thursday     08.00 - 18.00

Friday          08.00 - 18.00

Closure Information

Out of Hours

Between 18.00 - 8:00
Weekends & Public Holidays
Please contact NHS 24 - DIAL 111 Please only use this service for problems that cannot wait until the next working day.

Contact Information

Prescription Ordering

Our admin team will no longer accept prescription request by telephone.

Please go to our Appointments/Prescription Ordering page for further details on ways to order.

Phone the Practice on 01738 625842 and select Option 1
or
Order your repeat prescription online using the link below

Login to Online Services

How to Register for Online Services

Contact Information

Reception  Reception: 01738 625842

Prescriptions Prescriptions: 01738 625842

District Nurses District Nurses: 01738 473317

Health Visitors Health Visitors: 01738 445173

Fax  Email whitefriarsred.tayside@nhs.scot