Prescription Ordering Service
5 Options for Ordering a Prescription
Our admin team will no longer accept prescription requests by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.
Please use one of the following 5 options to order your prescription:
*Online via patient-services.co.uk - it is secure, easy and quick to order prescriptions via our online service. Patient Online Services link LOGIN Simply login in and select the items you require. To register for this service Details and forms can be found on our website, alternatively please contact our admin team on 01738 625842 choose option 5. Please note that the Online Service is not available for patients aged 16 years or under.
*Phone our dedicated prescription ordering line, available 24 hours, and leave a voicemail on 01738 625842 choose option 1. Please speak slowly and clearly providing the names of all the medications, please spell if unable to pronounce.
*Your Community Parmacy can order on your behalf. This saves you time and unnecessary visits to the practice. Please contact a Community Pharmacy of your choice for more information.
*In Person - drop your repeat slip through the practice letterbox or complete a re-order slip at the practice reception. Please clearly mark which Community Pharmacy you would like these to be sent to.
*By Post - you can post your prescription request to the practice. You must include a stamped addressed envelope for return by post or clearly mark which Community Pharmacy you would like these to be sent to.
Please allow sufficient time when ordering your prescription. We aim to have this ready within five working days. Please contact your Community Pharmacy to check if it's ready before phoning the practice.
In accordance with our confidentiality policy, please inform reception if you do not want anyone else but yourself to pick up your prescription.
Please contact the practice if you are unable to follow the above methods for ordering your prescription.
Acute prescriptions are medication that has been started and will require monitoring by the GP to determine whether or not you need to stay on this long term - this medication will not appear on your prescription re-order form. Your GP may in due course switch this over to repeat medication if appropriate. Therefore it may take longer than 5 working days to action your acute medication request - this is because your GP may require more time to review this particular type of prescription.